I would start by creating an AirTable (Name, Job Title, What would make their job easier, What's repetitive?, How are you measured for performance?, What KPI's do they need to hit)
If you ever want to take it a bit further, here's some notes on user research. The more you practice, the more you'll get better.
The best people to speak to are:
- People that wanna be experts
- Have skin in the game
- Are enthusiastic about where things are going - they want to be winners or know where the winners ar